After Hours Support
I’m in the office on weekdays, Monday – Friday.
However, I understand that emergencies don’t always stick to standard work hours.
If you are experiencing a website emergency, please text the emergency support line at (503) 512-9483.
All work completed will be billed at our ASAP Rate.
What’s an emergency?
- Your website is offline / down
- Your website is redirecting to a different site
What’s not an emergency?
- Changing a font or color
- Adding new text or images
- Updating new products for your e-commerce store
I’m happy to schedule non-emergency updates during our normal business hours.
What to expect from After Hours Support.
If your website is offline or hacked, I’ll attempt to restore it from a backup. I cannot guarantee that this restoration will work. The likelihood of a successful restoration is better if I host your website and your site is backed up through a monthly WordPress support plan.
If I host your website and you are on a WordPress support plan:
- The restoration can take up to 24 hours.
- You will be billed for the time spent initiating and actively managing the restoration.
- After the restoration is complete, I’ll send a summary and invoice on the next business day.
If I do not host your website or you are not on a WordPress support plan:
- I’ll try to restore your website if possible.
- You will be billed for the time spent diagnosing and attempting to restore the site.
- If I’m unable to restore your website, I’ll schedule a full investigation during our normal business hours.